I am very pleased to provide a review and comments concerning MasterTech Automotive. I lve in Colchester and was happy to become a customer of MasterTech since they are located here in Malletts Bay. We own 2 vehicles, both of which are long out of their warranty periods. Previously we had our vehicles serviced religiously at dealerships. What occured in our situation is that I had a problem with one of our vehicles that needed a quick appointment to address at the dealership I had previously frequented. Because of the bureacracy, the lack of concern in setting up a quick appt. for a long time customer, which happened more often than acceptable, I decided to look elsewhere for our service needs. Fortunately, I heard of MasterTech through others that had work done by them, and brought my car to them. They were receptive, responsive, concerned about diagnosing the problem with our car, and resolved the problem in a timely way. Ever since that initial service !
we have taken both cars to MasterTech for all service needs They are knowledgeable, reliable, honest, price competitive, and focus completely on customer satisfaction. As an example of their work, we had a relative visit us from Quebec. As she was about to drive off, I noticed noise coming from the front wheels, and felt this should be looked at before she left. I called MasterTech, explained the situation, and they had me bring her car right over. They addressed the problem, made adjustments so she could safely return to Quebec, and provided recommendations for her to take to the dealer who normally handled her service needs. This response by MasterTech was greatly appreciated, and typical of how they treat customers. They are located in Colchester, but would recommend them to anyone in Chittenden County for their vehicle service needs.