Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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802-652-9991 | 65 Elm Court Colchester, VT 05446

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At MasterTech Automotive in Colchester

Auto Repair Near South Burlington
Reviews
Auto Repair Near near Battery Park


What Our Customers Are Saying

We love our auto guys at MasterTech - they really take care of us. THANK YOU!

, 03/31/2022

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I bring my car to MasterTech Automotive for service, oil changes, tire changes and undercoating. I travel to COLCHESTER from MONTPELIER for this... Do I need to say more?

, 11/10/2021

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I showed up first thing in the morning and was greeted by Keith. He said good morning and asked how he could help. I explained my situation with my car and listened and stayed calm and said that even though they were busy he would work it in and check back at the end of the day. I get a notification midday that the car was done! He picked me up in my car!! No smoke and mirrors, straight talk from Keith! The best service I've experienced from a repair shop. He dropped me off and picked me up. He was knowledgeable and stayed calm. If I need the car serviced again, I'm not calling anyone else.

, 07/13/2021

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I wanted a second opinion on fixing the convertible top on my older BMW. I am so glad I did. Keith researched the issue and fixed it quickly and reasonably. I would recommend this garage to anyone.

, 05/18/2021

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Fast and friendly service, at a nice price. I'll certainly recommend them, and return for any other work.

, 05/10/2021
I dropped my car off at Master Tech in Colchester to have my snow tires taken off and the regular tires put on. I left a note asking if he could help with the battery. Keith called me first thing the next morning and said he would drop my car off at my home and charge my car battery for me. Talk about service..........I have always been happy with the mechanical and customer services at MasterTech and I highly recommend Keith.

, 03/24/2021
  • ASE (Automotive Service Excellence)
  • CARQUEST
  • Jasper
  • TECH-NET
  • World Pac
  • Elf
  • Interstate Batteries
  • Car Care Aware
  • Call Us For Service: 802-652-9991