My husband and I have been customers of MasterTech for many years and have had good experiences with the folks there whenever we have a problem with our car. They explain the problem and what has to be done to fix same very clearly. The front desk staff are pleasant and I enjoy both Jason and Rob whenever I come in. I also enjoy speaking to Keith whenever he might be around. At this point I don't think there is anything I would like to see improved.
Your staff is as competent as they are kind. After being inspected at the beginning of the servicing I had requested, I was informed that the battery in my Subaru had reached its end. Though not thrilled with the news I trusted the information I was given and authorized its replacement. I have come to believe that a recommendation for servicing from your service techs is something they would do for their own cars were they given the same information. I have never felt "hustled" and am grateful for this. I knew the battery was the original and at 70,000+ mile the need for a new battery made good sense. The tires recommended were fairly priced and are a substantial improvement from what had come with the Forester. The safety factor alone these provided is a winner! I have no suggestions for improvement! Many thanks!
I recently had another garage look and "fix" my car. Three times my car was returned and each time the problem remained. MasterTech was highly recommended to me by another mechanic. Within hours I had a true diagnosis. The newly installed parts were defective and the wrong type. what I appreciate most was the time the gentlemen took to explain the problems and answer my questions. I have already recommended them to several friends and will return again! Katherine C.
Everything was fantastic as usual. Thanks! James M.
I appreciate that I could schedule an appointment quickly. I trust the staff to listen to my concerns, assess what needs to be done, and fix the problem quickly and competently which they did. Jason and Bruce are always friendly and professional. Pat O.
Once again, Mastertech left me feeling like I have finally found qualified, knowledgeable and honest professionals to take care of my car... I'm very grateful! Barb K.
I always refer Mastertech to people when they ask where I go & if they are looking to switch. I value being able to get in promptly and having my service done in a timely fashion. I always feel welcome when I come there. Renee D.
Simply said, Mastertech's Customer Service, Convenience and Quality of Work is first rate. Churchill H.
You took me right away and gave me a loaner car to get to work --- what more can a person ask for?? Perfect! Theresa G.
"What a great place! I've been to many, many shops over the years, but never have I felt the level of comfort and trust that I do at Master Tech. They are truly knowledgable, efficient, thorough and honest. I highly recommend them to anyone who owns a car!!" --Barb K.
"Very friendly service and I have confidence that I am not being "taken" by paying too much for the service provided. Your mechanics are very knowledgable about my car and I feel better about taking it to them than the Dealer I bought it from." --Don R.
"Fabulous, as always! Thanks for always being there." --Lauren M.
"Thanks for the quick, quality service on our van." --Janet S.
"As always, I was quite pleased with my visit. You all do a tremendous job!" --Lauren M.
"I can trust Master Tech to do good honest work." --Jim W.
"Love that I am treated like an old friend whenever I stop in. I appreciate how well you try to explain things about cars to me. I have raved about your excellent service to all my family and friends." --AnnMarie M.
"I trust you folks completely. Wonderful service, as always." --Susan A.
"It was great that you offered a less expensive solution to fix my exhaust problem." --Tonya P.
"Very professional and friendly. No surprises." --Sergio T.
"What I liked was that I showed up with no appointment; since I was nearby and having a new problem with the car. Everyone was very friendly, accomodating and helpful and they took my car for service right away. Even better, I was offered a loaner car! Jason and Bruce were very thorough and honest about what needed to be done and what could wait, and patient with my situation that caused me to change my mind about the services we would have done on the car." --Darlene M.
"You always go above and beyond service at least for us you have, and I appreciate the work you do.I also like that you dealt with Ford and I didn't have to." --Jaquline F.
"I enjoyed the professionalism and the honesty of everyone at Mastertech Automotive in Colchester. Most people think that auto shops are out to get you, but you can tell that Mastertech is more then just about the money. They're about the people and building a relationship with that customer. They do work right the first time, and if not they take care of it!" --Ryan M.
"You make me feel like your favorite customer. I love how you explain what you are doing and why. I appreciate the apples and coffee and kindness. Thank you also for the loaner car, it was so appreciated. I am a raving fan about Mastertech!" --AnnMarie M.
"Always feel like I am well taken care of and part of the MasterTech family when I am there. Thanks for the continued excellent service! " --Lee K.
"Quick and convient. Follow up- tire pressure light still on. Steve being a cowboy fan is a huge negative. But Jason funny disposition kinda makes up for that" --Jim R.
"Making me aware of a transmission problem that could have led to something much worse had it not been fixed early." --William B.